1. Processing Time

  • Orders typically process within 1–3 business days (excluding weekends/holidays).
  • During promotional periods, processing may take 3–5 business days.

2. Shipping Options & Delivery Times

  • Standard Shipping: 5–7 business days (domestic)
  • Expedited Shipping: 2–3 business days (domestic)
  • International Shipping: 7–21 business days (varies by country)

3. Shipping Costs

  • Domestic: Free on orders over [X] amount; otherwise, flat rate applies.
  • International: Calculated at checkout based on destination.

4. Order Tracking

  • Tracking numbers are emailed once your order ships.
  • Allow 24–48 hours for tracking to activate.

5. International Orders

  • Customers are responsible for:
    • Customs duties & import taxes
    • Compliance with local regulations
  • We cannot guarantee delivery timelines for international shipments.

6. Undeliverable Packages

  • If a package is returned due to incorrect address or failed delivery:
    • You will be notified via email
    • Additional shipping fees apply for resending

7. Shipping Restrictions

  • Some items (e.g., fragile goods) have special shipping requirements.
  • Restricted destinations are listed at checkout.

8. Missing/Damaged Packages

  • Report within 14 days of delivery for assistance.
  • Provide photos of damaged items and packaging.

9. Holiday Shipping

  • Extended processing times apply during peak seasons (November–January).

10. Additional Questions?

Visit our [FAQ page] or contact us through the website’s support form.